We want to make returning a tweak-d.co.uk order as simple as possible, so we're happy to offer a refund within 30 days of delivery - provided the items are unused and in the original packaging. If your purchase date has exceeded 30 days, we unfortunately cannot offer a refund OR exchange.
Please use our returns form to let us know you want to return. Alternatively, you can email your request to info@firsttradelimited.com. Please include your Order Number, item/items you would like to return and the reason for the return.
Once we have received your parcel and allowing for the extra measures for the health and safety of our warehouse team we will be in contact to confirm the receipt of the returned goods and that your refund/exchange has been issued accordingly. Please allow 10-14 working days for your return to be processed and for our customer care team to contact you.
All refunds will be processed back on to the card originally used for purchase.
Unfortunately, products bought online must be returned by post and cannot be returned to any retail outlet or store.
We cannot refund any postal charges you incur to both deliver the item to you or to return the item to us, unless we have sent you the wrong items, or your order is faulty, damaged or not as described on arrival.
We cannot refund any Tax, Customs or Duties charges that you may have incurred at the time of delivery.
Orders paid with a Gift Card or eGift Card will receive a store credit.
Where promotions have been applied, discounts will be applied to each item in the basket. In the event of a return, you will only be refunded the amount paid. If your order contained a free promotional gift, the gift must be included with the return of any related items.
We can only accept returns for items purchased from tweak-d.co.uk. Products purchased from other retailers or etailers can only be returned to the original place of purchase. When you choose to buy through these outlets you are committing to their individual terms and conditions regarding refunds and returns.
Most orders are processed within 24 hours of receipt (processing time does not include days outside of business hours). Others are processed faster! We do everything we can to ensure you get a speedy delivery.
Orders placed on Saturday and Sunday will be processed the following Monday, if it is not a holiday. All purchases are subject to credit authorization prior to processing. Only authorized purchases may be processed and shipped.
Customers are able to check the status of pending orders by visiting the Order Status page on your confirmation email. Alternatively, you may email us or call customer service- we will be happy to assist you. Once your order is shipped, your tracking number (if available) will be displayed or emailed to you. To track your order via the carrier's website, you may click on the tracking number to view the delivery status of your order.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons for cancellation are:
If you feel there was an error, please do not hesitate to reach out to us to resolve any issues.
If an item selected is temporarily out of stock at the time of your order, you will be notified via email. You will not be charged for any item until it is shipped.
To return an item(s) please follow these simple steps:
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately info@firsttradelimited.com.. Please provide the order number along with your email address and phone number for faster service.
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
We do not offer price adjustments on any products.
Orders are limited to no more than six (6) units of any items with a maximum purchase of £500 (not including shipping, handling and tax) per customer per order per month. Furthermore, frequent orders in a one month period of multiple units may be rejected by Tweak’d by Nature.